James R. (Age 64)
Diagnoses: Degenerative Disc Disease, Spondylosis, Spinal Instability, and Spinal Stenosis
Procedure: 360 Fusion
How was your experience with the North American Spine Team?
Patient Care Manager: The Patient Care Manager served for the most between me and the actual Doctor’s Office. If I had a concern and could not communicate with the Doctor’s Office for whatever reason she was always there. She kept me updated as to when I was ready to go to the step. Ultimately, surgery.
Doctor: Dr. Mark Valente was excellent. From the very first time we met I knew he was going be my surgeon. He espoused a confidence that made you feel as though you were in the best of hands.
Compared to Other Healthcare Experiences: From my first encounter over the telephone with the telephone operator I was treated respectfully.
What was your lifestyle like before surgery?
My quality of life was in peril. I had a laminectomy and a Cervical Fusion prior to the lumbar procedure at North American Spine. I was still having serious leg and lower back pain the past 20 years. All three surgeries took place within the past four years. I had so much pain in my groin area that on occasion I would have to stand in one place for a period of time before I could take another step after an hour day at work.
What is your life like now, after surgery?
They have truly been resolved. If I had waited a month or two longer I ran the risk of becoming paralyzed.
[Now] I can stand up straighter than ever with very little to no pain. My surgery was 8/16/16; approximately three months ago..
What would you say to someone contemplating having a procedure with North American Spine?
I would do as I have done in the past. Give them the telephone number after I convey the great experience that I had.