“I felt pampered by having someone dedicated to me.” – Cheryl C. (Age 51)
How was your experience with the North American Spine Team?
Patient Care Manager: From the beginning, Arianne took full control and managed my process completely. She always returned my calls within a few hours. She took care of making my doctor appointment initially and starting the insurance ball rolling. Everything was very smooth – I felt “pampered” by having someone dedicated to me.
Doctor: Dr. Badlani was outstanding. He was friendly and very patient with my list of questions. I felt extremely confident in what he was going to do to my back. The after appointments were always on time with little to no wait. His assistant, Cheryl was very prompt in returning my calls as needed and very professional. They never made me feel as if my questions or concerns weren’t valid. I highly recommend him and his team and have referred others to the institute for help.
Compared to Other Healthcare: Above and beyond. I have to say that I was surprised and that I wasn’t expecting the level of care, professionalism and speed with which my account as handled. I wish all medical groups/appointments were this easy!
What was your lifestyle like before surgery?
My quality of life was degenerating. I was in constant pain in my back or burning in my legs. I was having trouble completing my work to my satisfaction. It was taking a toll on my health overall and impacting my family life.
What is your life like now, after surgery?
Much improved. I’m gaining strength and stamina each day. I’d say that 90% of my symptoms have been resolved and I’m confident that my back is fixed and stable.
I am a very active person. I just completed building a shelving system in my garage with 2×4’s and plywood. It was a long process in theory since I only worked on it a little at a time but I feel very accomplished and almost back to my pre-problem self.
What would you say to someone contemplating having a procedure with North American Spine?
I’ve already recommended friends and strangers to you. I tell them to call and get an appointment. I tell them how easy and stress-free the process is and how much I’ve benefited from them.